Refund Policy

1. Custom service work

Most services provided through Jahid.co are custom digital services.

Because custom work requires time, planning, communication, technical review, development, testing, and delivery, payments for completed work are generally non-refundable.

2. Deposits

Some projects may require an advance deposit before work begins.

Unless otherwise agreed in writing, deposits are non-refundable once project planning, research, consultation, communication, development, troubleshooting, time reservation, or any other project-related work has started.

3. Milestone payments

For milestone-based projects, each milestone payment covers the agreed work for that stage.

Once a milestone has been completed, delivered, or approved, the payment for that milestone is non-refundable.

If a project is cancelled before the next milestone begins, you are not required to pay for future milestones that have not started, unless otherwise agreed in writing.

4. Cancellation before work starts

If you make a payment and cancel before any work, planning, research, consultation, communication, or time reservation has started, you may request a refund.

If a refund is approved, any payment processing fees, platform fees, bank charges, currency conversion fees, or transfer fees may be deducted from the refund amount.

5. Completed or delivered work

Refunds are not provided for:

• Completed work
• Approved milestones
• Delivered files, code, designs, reports, or documentation
• Work uploaded to your website, staging website, hosting account, server, repository, or third-party platform
• Time spent on consultation, planning, research, troubleshooting, debugging, communication, testing, or project management
• Work delayed because required access, content, approval, payment, or feedback was not provided
• Issues caused by third-party plugins, themes, hosting providers, APIs, payment gateways, security tools, or external platforms
• Changes made by other developers, website users, hosting providers, automated updates, or third-party systems

6. Bug fixes and corrections

If delivered work does not match the agreed scope, I will make reasonable corrections.

A refund is not the first remedy when the issue can be corrected within the agreed scope.

Bug fixes apply only to the work I created and only within the agreed project scope. New requirements, third-party conflicts, hosting issues, plugin/theme updates, server changes, or changes made by others may require additional payment.

7. Third-party costs

Third-party expenses are non-refundable, including but not limited to:

• Hosting fees
• Domain fees
• Premium plugin licenses
• Premium theme licenses
• API fees
• SaaS subscription fees
• Marketplace fees
• Payment processing fees
• Stock assets
• Third-party developer fees
• External service provider costs

8. Emergency and urgent work

Emergency fixes, hacked website investigation, malware cleanup, urgent troubleshooting, website recovery, and same-day priority work are generally non-refundable once started.

These services often require immediate time, technical investigation, and reserved availability.

9. Maintenance services

For website maintenance or ongoing support services, payments are generally non-refundable after the billing period has started or after maintenance work has been performed.

You may cancel future maintenance or support services according to the agreed terms, but completed or active billing periods are not usually refundable.

10. Refund request process

To request a refund, please contact [email protected]

Please include:

• Your name
• Project name
• Payment date
• Amount paid
• Payment method
• Reason for the refund request
• Any supporting details

11. Approved refunds

If a refund is approved, it will usually be returned through the original payment method where possible.

Refund processing time depends on the payment provider, bank, freelance platform, or transfer method.

12. Contact

For questions about this Refund Policy, please contact [email protected]